IPG takes over the full operation of your IAM, PAM, or SSO solution. Monthly, measurable, and tailored to your needs - with defined SLAs, a dedicated service manager, and the proven IPG Operation Center as your single point of contact.
Managed Services – Full IAM Operations by IPG
60+
Customers at the Operation Center
25+
Years of IAM experience
ISO
9001 & 27001 Certified
Managed Services Models
Model A
Managed Services
IPG assumes full operational responsibility for your IAM solution.
With the full managed service, IPG bears full operational responsibility. You benefit from a professional operations team without having to deploy your own operational resources.
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Full operational responsibility at IPG
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SLA Premium as Standard
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At least 1 FTE dedicated
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Active Monitoring with Grafana included
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Disaster recovery, including a “fire drill” every two years
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Comprehensive change and release management
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Monthly reporting and regular meetings
Model B
Co-Managed Services
IPG and your operations team work together based on a division of labor.
Under the co-managed service model, IPG provides clearly defined individual services, while overall operational responsibility remains with the customer. The parties work closely together using coordinated processes and escalation procedures.
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Operational responsibility remains with the customer
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IPG provides specific services
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Common operational processes and RASCI matrix
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Agreed-upon escalation procedures
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Regular coordination and review meetings
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Flexible service allocation based on demand
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Selectable SLA (Basic / Advanced / Premium)
Package: All-Inclusive
Managed Service | Premium SLA
Everything From a Single Source - No Surprises
The IPG Managed Service bundles all necessary operational services into a single monthly flat rate. Planning certainty for your budget, reliability for your operations.
Optional add-ons
Included Services
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SLA Premium
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Comprehensive change management
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At least 1 FTE dedicated
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Disaster recovery
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Monthly reporting
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2nd/3rd level support
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Release management
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Active monitoring (Grafana)
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Service manager
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Security patching
SLA Overview
Service
Basic
Advanced
Premium (Standard)
Priority 1 response time
4h
4h
4h
Priority 2 response time
16h
8h
4h
Priority 3 response time
32h
24h
8h
24/7 option
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Optional
Optional
Availability
8 a.m. to 5 p.m.
8 a.m. to 6 p.m.
24/7
24/7 support for priority 1 tickets
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yes
yes
24/7 support for all tickets
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yes
Active monitoring (Grafana)
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yes
yes
Service manager
Once a month
Twice a month
Twice a month
Health check
Once a month
Once a month
Twice a month
Disaster recovery
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Yes (every 2 years)
Saturday care
Optional
Optional
Optional
Onboarding & Transition
Health Check
Analysis of the current environment: all components, interfaces, in-house developments, plugins, and deployment paths. Development of optimization recommendations.
Structured Acquisition
Kick-off, roadmap, RASCI matrix, service desk integration (Jira), access rights, monitoring setup, harmonization of operational processes. Duration: 2–8 weeks.
Phased Implementation
Gradual integration of the agreed-upon services into regular operations. Clarification of organizational structure, communication channels, and capacity planning for the service team.
Stabilization Phase
6 weeks of enhanced support after go-live: shorter response times, proactive monitoring at frequent intervals, and additional resources for the ramp-up phase.
Quality & Safety
ISO 27001:2022
Certified information security management
ISO 9001:2015
Certified quality management system
ITIL Framework
Incident, problem, and change management according to ITIL standards
60+ Customers
More than 60 companies rely on the IPG Operation Center
Your IAM Operations. Our Responsibility.
Let’s work together to define the right operating model - whether it’s a fully managed service or a co-managed service. We’ll provide you with a no-obligation quote.