Clear Skye

Clear Skye is an innovative provider of Identity Governance & Administration (IGA) solutions built entirely on the ServiceNow platform. Unlike classic IAM products, Clear Skye takes a completely new approach: identity management native to ServiceNow. The result is a fully integrated solution that unites ITSM, workflows, service requests, and identity processes on a single platform – with no additional middleware, no proliferation of interfaces, and full transparency.

This makes Clear Skye a fit for organizations that already rely heavily on ServiceNow and want to run their Identity Governance as seamlessly, automatically, and cost-effectively as possible.

Clear Skye was founded in 2015 – IPG has been a strategic partner since 2019 and has closely accompanied the platform’s development from the very beginning.

At the center of the Clear Skye portfolio is Clear Skye IGA. The solution is a complete Identity Governance & Administration platform built natively on ServiceNow. It extends existing ServiceNow processes with identity data, entitlement information, governance workflows, and audit functions.

Clear Skye supports core IGA functions such as Identity Lifecycle Management, access requests, access reviews, separation of duties, role and entitlement management, and identity intelligence. Organizations can use it to manage identity processes directly in ServiceNow and continue using existing workflows, data models, tasks, approvals, and reporting structures.

Clear Skye IGA – Identity Governance native to ServiceNow

• Clear Skye IGA brings identity and entitlement processes directly onto the ServiceNow platform. As a result, organizations don’t need a separate IGA system landscape; instead, they extend existing ServiceNow structures with Identity Governance. Access requests, approvals, recertifications, tasks, and audit data are managed within the same platform. This reduces integration effort and ensures that Identity Governance stays close to operational business processes.

Identity Lifecycle Management – managing joiners, movers, and leavers in ServiceNow

• Clear Skye supports the entire lifecycle of digital identities. New employees can be onboarded in a structured way, role changes implemented traceably, and departures processed in a controlled manner. The close integration with ServiceNow is a key advantage here: HR, IT, and entitlement processes can be connected within a shared workflow.

Access Requests – requesting access through the ServiceNow Service Catalog

• With Clear Skye, employees can request access directly through the familiar ServiceNow interface. Approvals, policy checks, and implementation steps are managed via existing workflows. This creates a user-friendly one-stop shop for identity and access needs.

Access Reviews and Recertifications – regular review of entitlements

• Clear Skye supports access reviews and recertifications directly in ServiceNow. Business owners can verify whether existing entitlements are still necessary, appropriate, and compliant. Decisions are documented and can be used for audits and compliance evidence. These functions are especially relevant for Identity Governance & Administration and internal controls.

Separation of Duties – SoD controls within the workflow context

• Clear Skye supports separation-of-duties controls to surface risky combinations of entitlements early. These checks can be built directly into ServiceNow workflows, allowing risks to be assessed exactly where approvals and decisions take place.

Clear View AI – contextual identity intelligence for better decisions

• With Clear View AI, Clear Skye extends the platform with contextual identity intelligence. The feature provides additional information on identities, access relationships, policies, and changes. The approach remains transparent and controllable: Clear View AI supports decisions but does not replace the responsibility of business units, IT, or compliance.

Security Operations and Risk Management

• Clear Skye connects Identity Governance with security and risk processes on ServiceNow. This allows identity information to be integrated more closely into security operations, incident response, or integrated risk management – linking identity risks more effectively with existing ServiceNow processes and compliance requirements.

Clear Skye follows a platform approach that differs fundamentally from classic IGA products: instead of introducing an additional system landscape, Identity Governance is implemented where many processes already take place – in ServiceNow.

The key advantage: organizations make use of existing investments and established structures instead of building a parallel IAM ecosystem. The integration is native – identities, roles, processes, tickets, and approvals are managed within the same system already used for ITSM, HR, security operations, or compliance.

In practice, this means access requests are submitted through the familiar service catalog, approvals are mapped via Flow Designer, recertifications run as tasks within known workflows, and audit data is available directly through ServiceNow reporting. Onboarding and offboarding of new employees can also be seamlessly automated through existing HR or IT processes – without new interfaces or media breaks.

This gives users a genuine one-stop shop for all identity matters – centralized, user-friendly, and efficient. At the same time, it significantly reduces integration and operational effort for IT: role models, process ownership, and security policies can be managed consistently through a shared platform.

Implementation is fast, operating costs remain manageable, and governance maturity increases measurably – an approach that is particularly convincing for service-centric organizations with a strong focus on standardization and automation.

Organizations must be able to demonstrate who has access to which systems, applications, and data, how that access was approved, and whether it is reviewed regularly. Especially in regulated industries, access reviews, audit trails, SoD controls, and documented approvals are core components of an effective control system.

Clear Skye supports these requirements by embedding Identity Governance directly into ServiceNow processes. Access requests, approvals, recertifications, policy checks, and evidence are all documented on a single platform. This makes it easier to meet compliance requirements efficiently and reduce audit effort.

Clear Skye is especially relevant for organizations with requirements arising from ISO 27001, DORA, NIS2, GDPR, internal control systems, or industry-specific audit requirements. The platform helps organizations run Identity Governance not as an isolated IT process, but as an integrated part of their service, risk, and compliance processes.

Clear Skye stands out through its consistently ServiceNow-native approach. While classic IGA solutions are often introduced as a separate platform and then need to be integrated with ITSM, HR, security, and GRC systems, Clear Skye is built directly on ServiceNow.

The key advantage lies in this platform proximity. Organizations can continue using existing ServiceNow data, workflows, service catalogs, approvals, tasks, reporting functions, and process logic. As a result, Identity Governance is not perceived as an additional system landscape but as an extension of existing operational and governance processes.

Another difference is the close connection between Identity Governance, security operations, and risk management. Clear Skye is especially well suited for organizations that want to use identity data not only for entitlement processes, but also for risk analysis, security processes, and compliance evidence.

With Clear View AI, Clear Skye also addresses the need for explainable identity intelligence. Rather than shifting governance decisions into black-box automation, decision-makers are given traceable context, reasoning, and changes.

Clear Skye is provided as an application on the ServiceNow platform. Licensing is typically based on the number of managed identities, the scope of features used, and the modules deployed. Relevant functional areas include Identity Lifecycle Management, access requests, access reviews, separation of duties, analytics, and other governance functions.

Technically, Clear Skye is based on scoped apps that are deployed and managed directly on the ServiceNow platform. An existing ServiceNow environment is required for deployment. The specific license scope should be reviewed on a project basis, particularly with regard to existing ServiceNow licenses, required IGA functions, and planned integrations.

Clear Skye is operated natively on the ServiceNow platform. As a result, the operating model generally follows the organization’s existing ServiceNow architecture. No separate IGA database, external workflow engine, or additional parallel platform is required.

For organizations that use ServiceNow as their central ITSM, HR, security, or GRC system, this operating model offers clear advantages. Identity Governance is embedded into existing operational processes rather than run through additional systems and interfaces.

The platform is especially well suited for organizations that want to further expand their ServiceNow investment, standardize processes, and reduce operational effort. At the same time, existing target systems such as Active Directory, SAP, cloud applications, or other enterprise systems can be connected via connectors and integrations.

IPG is a Clear Skye Integration Partner and supports organizations in introducing Clear Skye within ServiceNow-centric IT organizations. As an independent identity expert, IPG understands both classic IGA systems and modern platform approaches, and can help organizations develop the right governance approach.

IPG’s services include consulting, process modeling, architecture, technical integration, role and entitlement concepts, access review design, SoD concepts, reporting, training, and operational handover. The combination of IAM expertise and ServiceNow process understanding is especially important here.

For specific ServiceNow expertise, IPG works together with its sister company Flowworkx. This allows Identity Governance know-how and ServiceNow platform expertise to be combined in a targeted way.

IPG has introduced Clear Skye at organizations that already use ServiceNow as a central process backbone. Organizations from regulated industries are a particular focus, such as financial services, healthcare, manufacturing, or critical infrastructure.

Customer projects typically involve introducing access requests, access reviews, recertifications, lifecycle processes, and role and entitlement models, as well as integrating Clear Skye into existing ServiceNow processes. These projects show that IGA functions can be implemented faster, operated more easily, and documented more consistently through native platform integration.

Customers benefit from greater transparency into identities and entitlements, more efficient approval processes, better audit readiness, and a stronger connection between IAM, ITSM, security, and compliance.

Are you already using ServiceNow and want to integrate Identity Governance directly into your existing processes?

IPG supports you with consulting, architecture, implementation, integration, and operation of modern Clear Skye solutions. Contact us for individual consulting, a product demo, or a proof of concept, and find out how IGA can be mapped directly on your ServiceNow platform – efficiently, scalably, and without breaking your systems.